Renaissance Real Estate is committed to protecting your privacy and complying withits obligations under the Privacy Act 1988 (Cth) (Privacy Act) and the AustralianPrivacy Principles (APP) in respect of that information. This Privacy Policy explainshow and why Renaissance Real Estate collects your personal information, how weuse it and what controls you have over our use of it. Please read this policy carefully.Your use of any part of our Website or our Services will constitute your consent to thecollection, transfer, processing, storage, disclosure and other uses of your personalinformation in accordance with this Privacy Policy. If you do not agree with the termsand conditions of this Privacy Policy, please do not use our Website or our Services.In this Privacy Policy:
- “personal information” means information about you which personally identifies youor may reasonably be used to personally identify you;“
- Services” means the services set out on our Website, including the provision ofmarketing, administration, training and property management services for real estateagents;“
- we”, “us” or “Renaissance Real Estate” means Renaissance Real Estate Pty LtdATF The Trustee for The Di Pinto Family Trust ACN 645 790 861, and each of its related entities;“
- Website” means or any other website, platform or application from time to time fromwhich the Services are promoted and/or delivered; and
- “you” means you and anyone acting on your behalf or with your implied authority
Collection of your personal information
The personal information that we collect and hold about you depends on yourinteraction with us. We collect and hold various types of personal information directlyin connection with the provision of our Services, including:
- your name and contact details, including your e-mail address, mailing address andtelephone number;
- photo identification;
- financial information, including banking, billing or other payment information;
- usage data including information about how you use our Website and Services;
- marketing and communications data including your preferences in receivingmarketing from us and our third parties and your communication preferences; and
- information necessary for or incidental to the provision of the Services. In addition toproviding our Services, we may also collect and hold personal information indirectlythrough our authorised licensees(real estate agents)for the purposes of our licenseesproviding real estate agency and property management services within Australia
Quality and integrity of personal information
You are responsible for the quality, accuracy, and integrity of any informationprovided in your account details or profile or use of our Services. If the personalinformation you provide to us is incomplete or inaccurate, we may be unable toprovide you or your organisation with the services you, or they, are seeking. You canupdate your personal information at any time by logging onto our website and editingyour account information and profile. We may still however store previously recordeddata in archive for record keeping, security and audit purposes. You can view yourupdated profile at any time to confirm your edits have been made.
Use and disclosure of your personalinformation
We will generally collect, use and hold your personal information if it is reasonablynecessary for or directly related to the performance of our functions and activitiesand for the purposes of:
- providing Services to you;
- communicating with you about your use of the Services or any changes to theServices;
- providing you with marketing and promotional material and information about otherservices that we, our related entities and authorised licensees that we haveaffiliations with, offer that may be of interest to you;
- facilitating our internal business operations, including the fulfilment of any legalrequirements;
- analysing our Services and customer needs with a view to developing new orimproved services;
- to administer our Website, including troubleshooting, data analysis, testing, systemmaintenance, support, and reporting and hosting of data;where we are required to do so by law; or
- for any other purposes for which you have consented from time to time.
Personal information will generally be collected directly from you in connection withour Services through the use of any of our standard forms, over the internet, viaemail or our Website, through a telephone conversation with you, or in person, orindirectly via our authorised licensees.
If we engage with third party contractors to perform services for us which involveshandling your personal information, such as processing payment transactions, wetake reasonable steps to ensure that these third parties maintain the confidentiality ofyour information and are prohibited from using that information except for thepurposes for which it was supplied.
Security of your personal information
Renaissance Real Estate is committed to protecting the security of your personalinformation. We use a variety of security technologies and procedures to help protectyour personal information from unauthorised access, use, or disclosure. We store thepersonal information you provide on computer systems with limited access, that arelocated inside our controlled facilities. When we transmit highly confidentialinformation (such as a credit card number) over the internet, we protect it throughSSL.
Whilst we adopt all protections over your personal information within our control, wecannot guarantee the security of information transmitted via the internet. As such,transmission of personal information via the internet is at your own risk and wecannot be held responsible for the security of such information.
Direct Marketing
We will only send you direct marketing communications and information via mail,email, and social media platforms about our Services in accordance with, and for thepurposes set out in this policy including to inform you of other services available fromRenaissance Real Estate and its related entities and partners. Renaissance RealEstate may also provide you with the option to participate in customer testimonials toallow us to evaluate our current service offerings and the potential for new services.
If you do not provide your consent to receive direct marketing communications, youmay opt-out of receiving marketing communications from us by contacting us at thedetails below or by using opt-out facilities provided in our communications. We do notprovide your personal information to other organisations for the purposes of theirdirect marketing and will not sell, rent or lease our customer lists to third parties.
Overseas disclosure
It is unlikely that we will need to disclose your personal information to an overseasrecipient or otherwise store your personal information overseas. If we are everrequired to do so, we will obtain your informed consent or ensure that the overseasrecipients comply with the APPs.
Using our Website and cookie
To improve your experience on our website, we may use ‘cookies’: small data filesthat are served by our Website and stored on your device. These are used by us orthird parties for a variety of purposes including to operate and personalise thewebsite. Cookies may be used for recording preferences, conducting internalanalytics, conducting research to improve our offering, assisting with marketing anddelivering certain website functionality. You may refuse to accept cookies byselecting the appropriate setting on your internet browser. However, please note thatif you do this, you may not be able to use the full functionality of our Website.
Third-party sites
For your convenience and to improve the usage of the Website and Services we mayinsert links to or utilise the services of third-party websites and applications (includingthe website of our authorised licensees), for which this Privacy Policy does not apply.Renaissance Real Estate is not responsible for those third party websites,applications or resources. If you access such websites, applications or resources,you do so at your own risk and we make no representations or warranties regardingthird parties’ privacy practices.
We encourage you to read the privacy statements/policies of every website,application or resource you use. When we do link to a third-party website, applicationor resource, this does not automatically imply that Renaissance Real Estateendorses that website, application, resource and their contents. Our Privacy Policydoes not cover the use of cookies by any third parties.
Data Retention
We will only retain your personal information for as long as reasonably necessary tofulfil the purposes we collected it for, including for the purposes of satisfying anylegal, regulatory, tax, accounting or reporting requirements. We may retain yourpersonal information for a longer period in the event of a complaint or if wereasonably believe there is a prospect of litigation in respect to our relationship withyou.
To determine the appropriate retention period for personal information, we considerthe amount, nature and sensitivity of the personal information, the potential risk ofharm from unauthorised use or disclosure of your personal information, the purposesfor which we process your personal information and whether we can achieve thosepurposes through other means, and the applicable legal, regulatory, tax, accountingor other requirements.
Where we anonymise your personal information (so that it can no longer beassociated with you) for research or statistical purposes, we may use this informationindefinitely without further notice to you.
Accessing or correcting your PersonalInformation
We are committed to maintaining accurate, timely, relevant and appropriateinformation.
Where requested, we will provide you with a copy of the personal information that wehold which relates to you, provided that the request is made in accordance with theAPPs (contained in the Privacy Act). We will also update any inaccurate informationabout you if you inform us that the information is inaccurate, out of date, incomplete,irrelevant or misleading.
There are no charges for requesting access to or the correction of your personalinformation, however if the volume of information we hold is excessively large, wereserve our rights to charge you any reasonable administration fees (including feesfor photocopying) associated with your request. You can contact our privacy officerregarding access to or correction of your information by any of the following methods:
Email: info@renaissancerealestate.com.au
Post: Level 4/97 Boundary Street, West End QLD 4101
Phone: 0401 529 850
We will respond to those requests within 30 days in accordance with our obligationsunder the Privacy Act. If we refuse a request to access or correct personalinformation, where reasonable, we will provide you our reasons for doing so andinformation about your ability to complain about such refusal.
In order to protect the confidentiality of your personal information, details of yourinformation will only ever be passed on to you where we are satisfied that theinformation relates to you. Accordingly, we may request documentation from youwhich confirms your identity before passing on any personal information whichrelates to you.
Changes to this Privacy Policy
Renaissance Real Estate will occasionally update this Privacy Policy to reflectcompany and customer feedback. If we do so, the latest version of our Privacy Policywill be available on our Website and will apply to all your personal information heldby us at that time. Renaissance Real Estate encourages you to periodically reviewthis Privacy Policy to be informed of how Renaissance Real Estate is using,collecting, protecting and disclosing your personal information.
Further information
If you require any further information or have any queries regarding our PrivacyPolicy, please contact our privacy officer at the details set out above.
Should you wish to read more information on the Privacy Act, we recommend thatyou visit the website of the OAIC at www.oaic.gov.au.